@Roz12 Have you recently ended a Sky service? If so, it may be the final bill amount owed to Sky. Check the My Bills section in the My Sky app. It should show you the reason.
Have you previously had a Sky subscription for anything… TV, Broadband/ Talk or a Mobile?
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
