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Discussion topic: Payment

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Avatar for Olivia61
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This message was authored by: Olivia61

Message posted on ‎02 Jun 2025 11:52 AM

Payment

Hey, 

I recently had to freeze my card due to fraud. I am needing to attach my new details for the direct debit however it won't let me do it online. I have tried on my phone and laptop but everytime I open the page it just says "error" can someone please help me how to do this, there is no email or number that I can find. 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎02 Jun 2025 12:02 PM

Re: Payment

Posted by a Superuser, not a Sky employee. Find out more

@Olivia61  If you pay by direct debit changing your card details will have zero affect on your bank account & sort code as these will always remain the same regardless of the debit card details.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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