Discussion topic: Payment

This message was authored by: Linda168 · ‎15 Feb 2025

I have paid my mobile bill have checked my bank statement, but on the app it doesn't say paid. Payment came out Tuesday

This message was authored by: Daniel0210 · ‎15 Feb 2025

Was this a direct debit or did you make a separate unnecessary manual payment?

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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Linda168 · ‎15 Feb 2025

This was a direct debit

This message was authored by: caesarome · ‎15 Feb 2025

If it doesn't say it is paid what does it say regarding the bill ?

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This message was authored by: Linda168 · ‎15 Feb 2025

all that's on there is Feb 2025 0.00

This message was authored by: caesarome · ‎15 Feb 2025

@Linda168

Are you able to post a screenshot of this bill, you can show it on here by selecting the camera option and if you do make sure all personal details likes and names, phone, credit agreement and account numbers are blanked out.

It does appear that the app is correct as it will show as £0.00 once the bill has been paid.

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Discussion topic: Payment

Payment

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