Payment

[Alexander1995]

Hello I'm just wondering I made my first payment my self of£43.00 and now it's taken another £43.00 of me and now I've paid double am so confused 

[Daniel0210]

@Alexander1995 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

[Alexander1995]

The first one was manual but then it took it again direct debit so cancelled the direct debit and change to manual pay but they still took 43 off  me 

[Daniel0210]

@Alexander1995 

Sky want payment through a continuous card payment or direct debit. Setting a direct debit back up means no manual payments are required. I've paid my Sky bills by direct debit for 23 years without an issue.

[GD1]

@Alexander1995  As per the T&C you agreed to you must have a recurring payment method set up.  I'm afraid your own actions have caused a duplicate payment being taken as you had a recurring payment in place at the time you needlessly made the manual payment.