Payment

[Nicola125]

Taken payment when should have not 

[caesarome]

@Nicola125 

Please  explain a bit more like did you make a manual payment when there was no need to as Sky took it from your payment method. If this is the case do you see a credit on your account and if you do do you want this refunded ?

[Nicola125]

Sky taken it from my card without me knowing and I want it refunded 

[caesarome]

Did you make a manual payment ?

[Nicola125]

No I did not 

[caesarome]

So how are your bills usually paid each month ?

[Nicola125]

I pay by card manual. But for some reason they have taken a payment themselves from my card without me knowing. Sky said they have a card registered in my account without me knowing 

[caesarome]

This might have happened because their terms and conditions state that you must have a monthly payment method setup so if you don't see a credit on your account then this bill has been paid as you can check it via the MySky app or online here:

https://www.sky.com/bill/tv-broadband-talk

Going forward you might not need to make manual payments as you have been doing as it appears Sky will take it automatically from your card each month.

[Nicola125]

I paid this months bill manual and they have taken more yesterday without me knowing. I want a refund of the money they have taken yesterday 

[caesarome]

You did say earlier you didn't make a manual payment so if you did then this can be refunded but only once you see a credit appear on your bill so once you see that post back here for help with this.

[Nicola125]

My sky app says credit of £52.50

[caesarome]

@Nicola125 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Nicola125.