@jerram
In case you aren’t aware you’re not automatically contacting Sky Customer Services by posting on the forum. We are customers trying to help other customers.
You would have to call Sky. I don't think they can transfer it from one account to the other but see what they advise. You should have a continuous card payment or direct debit set up for both accounts as per the T's and C's. If you have a continuous payment method set up you should never need to then make a manual payment which causes issues like this.
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NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
