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Discussion topic: Payment

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This message was authored by Beth19932 This message was authored by: Beth19932

Payment

I need to pay a bill, which is now overdue because the payment page on my sky says that it is restricted. Doesn't matter which browser I use or accessing through the app and I can't find a number to call anywhere. Very frustrating! 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Payment

Posted by a Superuser, not a Sky employee. Find out more

What's the need to manually make the payment? You should have a direct debit or a payment card setup on your Sky account as per the T&Cs of the contract. Do you one one of these setup? Did you get notification that a payment failed? When is the scheduled payment date? (Note payments aren't taken/processed over weekends)

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This message was authored by caesarome This message was authored by: caesarome

Re: Payment

Posted by a Superuser, not a Sky employee. Find out more

@Beth19932 wrote:

ecause the payment page on my sky says that it is restricted. 


Give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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