Payment

[Michelledobie]

Hi my services have been suspended due too my outstanding bill I have currently been in hospital due too illness and struggling financially can I arrange a payment plan too clear my arrears I would also need my WiFi connected if possible 

[daveNOS]

@Michelledobie Unfortunately Sky will almost certainly require the outstanding balance be paid in full before any services are restored, you would have to find a way of calling Sky to plead your case, just don't be surprised if they refuse until full payment is made.

[Daniel0210]

@Michelledobie 
I'm afraid Sky won’t reinstate restricted services until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are automatically applied and can’t be overridden by agents even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/