Payment

[Rosemin]

Hi why was my account debited when I paid early?

[caesarome]

@Rosemin 

You shouldn't need to make manual payments as doing so to close to your payment date will not stop Sky from taking the payment as they request this in advance so the chances are your payment you made has gone onto your account as a credit which can either be left so it is used to pay your next bill or it can be refunded.

If you want it refunded we can arrange some help for you via Sky's messaging team so please confirm that you do see a credit on your account ?

[Rosemin]

Yes. I made payment using a different card. Can I have that refunded and the balance on my account used instead please?

[Daniel0210]

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@Rosemin wrote:

Can I have that refunded and the balance on my account used instead please?

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@Rosemin 

Your post is confusing. Either the unnecessary payment stays in your Sky account and is used to pay next months bill or we can arrange for it to be refunded. 

[Rosemin]

Refund please. 

[Daniel0210]

@Rosemin 
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later today.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Rosemin]

Ok. I just wanted the money back.

[Daniel0210]

@Rosemin 

The staff on the Community Messaging Team can arrange that through the private chat they'll send you. The refund will then take 3-5 working days. 

[LJB-C]

Thanks @Daniel0210  for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Rosemin]

Hi thanks, I spoke to Archana this morning, she said I'll get a refund?

[caesarome]

@Rosemin 

Then as advised earlier by @Daniel0210 @it should be with you within 3 to 5 working days so at the very latest by this time next week.

[Rosemin]

Thank you..