Payment

[Lisapowe]

I paid my bill for my phone tben the DD xame out so now I am £44 in credit can you send me this payment back please i cant afford to pay twice.

[Daniel0210]

@Lisapowe 
The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

[Lisapowe]

Yes i would like it credited back please and i not do that again.

[Daniel0210]

@Lisapowe 
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Jason-]

Good Morning @Daniel0210, thanks for making us aware of @Lisapowe's post. I'll drop them an invite now and we can help get this sorted 👍🏻

Cheers, Jason-

[Lisapowe]

Yes i would like it back plz bow its showing as credit 

[Daniel0210]

@Lisapowe 

You can see from the post immediately above yours that a chat invite was sent on Tuesday

---

@Jason- wrote:

Good Morning @Daniel0210, thanks for making us aware of @Lisapowe's post. I'll drop them an invite now and we can help get this sorted 👍🏻

Cheers, Jason-

---

What was the outcome of that? 

[Lisapowe]

It would not let me link to the chat

[Lisapowe]

I find this redund process a bit ridiculous Quick enougj to take my money. You have my bank details - i am 3 day pp i need it back please asap

[Daniel0210]

@Lisapowe 

We don't have any of your details. You may not be aware but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Was the red/blue chat bubble still there or had it closed due to you not clicking on it within 48 hours? 

The alternative to the chat is that you call Sky. 

[Lisapowe]

No the bubble has gone its not there any more. Oh ok thank you

[Lisapowe]

Found the bubble but the link expired

[Daniel0210]

@Lisapowe 

Would you like the issue to be escalated to Sky again? The process would be the same as before. Your alternatives are…

• you call Sky Customer Services or 
• you allow the credit from your unnecessary manual payment to be used towards your next bill

[Lisapowe]

I will ring them

[Daniel0210]

@Lisapowe 

Okay. Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn't allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.