Payment

[MeganBemrose]

I made a one off payment on a debit card and you have taken another unauthorised payment. 
you also keep changing my payment date 

[Mark39]

You should have an automated monthly payment in place, and therefore there's no need to make manual payments. Doing so is likely to cause problems like this.

Sky don't change your monthly,payment date.unless you ask them to.

[caesarome]

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@MeganBemrose wrote:

I made a one off payment on a debit card 

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There was no need to do this so do you now see a credit on your account ?

[Daniel0210]

@MeganBemrose 
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

The only time a payment date is changed (unless you change it) is when it falls on a Saturday, Sunday or a bank holiday. It's then taken in the following few working days.

If you have a continuous payment method set up you should never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.