Discussion topic: Payment

This message was authored by: Reece92 · ‎09 Dec 2023

You have take a payment twice

This message was authored by: Daniel0210 · ‎09 Dec 2023

@Reece92
Sounds like you've made a manual payment when you shouldn't. If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

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This message was authored by: caesarome · ‎09 Dec 2023

This will have happened as you made a manual payment when there was no need to.

What will happen now is a credit will appear on your account for the amount you have overpaid and this will be used to pay your next bill so on that bill no money will be taken from your account. If you want the overpayment returned does the credit appear on your account because if it does we can arrange some help via here for you if you want ?

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This message was authored by: MarkGoldsmith · ‎09 Dec 2023

@Reece92 This is a public forum of other Sky customers you aren't speaking in with Sky here but we may be able to advise.

how is your payment method setup? Is it a continuous payment by direct debit? If so have you made a manual payment to your account?

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Discussion topic: Payment

Payment

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