Payment taken twice

[Liamtandz]

I manually paid the bill for this month as I changed the card details so it said that it won't come into affect until next month so I manually paid it then it took the payment out again from the new card details 2 days later so it's been paid twice can I get a refund? 

[Daniel0210 · Accepted solution]

@Liamtandz 
A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

[Liamtandz]

I would like a refund please 

[Daniel0210]

@Liamtandz 

We need to know it's showing on your Sky account as a credit? 

[Liamtandz]

Sorry yes it is showing as a credit 

[Daniel0210]

@Liamtandz 
Your post has been escalated to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Liamtandz]

Thank you 

[LezC]

@Daniel0210 Hi this happened to me also, i would like a refund and my account is showing as credit also

[caesarome]

@LezC 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[LezC]

@caesarome chat bubble still hasn't appeared 

[caesarome]

@LezC 

I have tried again so hopefully they will contact you via the bubble here sometime tomorrow morning.

[LezC]

@caesarome Ok cheers mate much appreciated 

[Snowdrop6]

I have also had two payments taking and would like it refunded. Can you help please?

thank you 

[caesarome]

@Snowdrop6 

Have you made a manual payment and then Sky have taken it via your usual payment method, if this is the case do you see a credit on your account ?

[Snowdrop6]

Yes that's correct