Payment taken twice

[caesarome]

@Snowdrop6 

Going forward you don't need to make manual payments because Sky will automatically take it from you each month.

To get you some help with this refund of the credit I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Snowdrop6]

Thank you, I'll keep an eye out for it ☺️

[Lisa-P1987]

Thanks for escalating this. We’ve sent Snowdrop6 an invite to chat.

[shannon72]

i would like a refund 

[Daniel0210]

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@shannon72 wrote:

i would like a refund 

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@shannon72 

Have you made an unnecessary manual payment by mistake? If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.

[Amybyrne]

Hi, I would also like a refund please it is showing credit in my account and payment was taking twice

[Daniel0210]

@Liamtandz 
If you have a continuous payment method set up you should never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and should be available again during this coming week. You can contact Sky by other means; through social media, Sky Assistant or by calling in perhaps.

Alternatively post back on this thread later this week and we may be able to help you further.

[Amybyrne]

Will I still be able to get a refund ?

[Daniel0210]

@Amybyrne 

Yes, if you don't want the extra to go to paying next months bill. 

[Cb1980_]

Hi my payment has been taken twice also and would like a refund please 

[caesarome]

@Cb1980_ 

Have you been making manual payments because if so the chances are it hasn't paid the bill but has gone onto your account as a credit that you can either leave it so it is used against your next bill or you can call Sky to ask them to refund. If this is what has happened then making such payments is not needed as Sky's term s and conditions do state that you need to have a payment setup on the account so they can take the bill automatically from you.

[Livmorton06]

So I have had a payment come out twice and I have no idea how to refund it and I don't see no credit either so I don't know what to do

[Livmorton06]

Never mind I see it in credit now