Payment taken after cancellation

[Leeza]

Hi, 

I cancelled my broadband with sky in august the broadband ended 30/8/23 I was told that there was no more payments to pay as pay a month in front but on the 14/09/23 I had £36.98 taken out of my account? Could you let me know if this payment will be put back into my account please. 

[caesarome · Accepted solution]

If it is now showing on your account as a credit then we can arrange some help via here to get this refunded so do you see it now on your account as a credit and if so would you like to be contacted via here ?

[Leeza]

Hi, it is not showing as credit, if I can get this payment credited back to my account please. Many thanks

[Mark39]

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@Leeza wrote:

Hi, it is not showing as credit..

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Is that what you meant to post?

[Leeza]

Don't worry need to spk to sky