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Discussion topic: Payment refund

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This message was authored by: Megj04

Payment refund

I payed my monthly payment in advance on Saturday afternoon then my bill came out again so it's took 80 out and I would like a refund for 40

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This message was authored by: caesarome

Re: Payment refund

Posted by a Superuser, not a Sky employee. Find out more

@Megj04 

If you have then as you have a direct debit or card payment set up you should never need to make a manual payment as you have done. What should happen is a credit should appear on your account for the amount you have overpaid and this will be used to pay your next bill so on that bill no money will be taken from your account.

 

When you see the credit you will need to call Sky to get this refunded so under “Need more help” at the bottom of this page might be the number to use:


https://www.sky.com/help


Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

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