Payment query

[Hanifekaya]

(Removed) i got mail from you guys saying payments didnt come out for my boardband , i didnt stop or cancel anything how can we do re direct debit 

Moderator note: Removed personal details

[Chrisee]

@Hanifekaya you need to contact your bank to find out why the direct debit wasn't paid sonwhen Sky apply again q4 days later it is definitely paid then. The second application is automatic.

[Daniel0210]

@Hanifekaya 
If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you're told otherwise. 

[caesarome]

@Hanifekaya 

Are you sure this email was from Sky and not from a scammer, what shows via your online bill here:

https://www.sky.com/bill/tv-broadband-talk