Payment plan

[Scorpip]

Hi, I am going through financial hardship and can't pay all my bill. Why when you call sky want bank details. I need to speak to someone to set up payment plan.

[caesarome]

@Scorpip 

You can't speak to Sky about a payment plan as this isn't something they have ever done I'm afraid so if you are behind with your billing then as you have discovered this is why you are being asked by your payment details.

Not sure if this link helps:

https://www.sky.com/help/home/your-account/cost-of-living/articles/billing-and-debt-management

If a bill isn't paid the chances are your services will be restricted until it has been.

[Daniel0210]

@Scorpip 
This billing process applies to all customers …

🟢 If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟢 If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some useful advice …

🔹 https://www.sky.com/help/articles/cost-of-living-support

🔹 https://www.sky.com/help/articles/support-with-financial-difficulty

🔹 https://www.sky.com/help/articles/missed-payments-sky-glass