Payment plan

[Zoeyb101]

Please could sometime contact me to set up payment plan and get my services back onwm

[caesarome]

@Zoeyb101 

As we are customers here nobody will contact you due to you posting here.

What we can say for sure if that Sky have never done payment plans so the only way to get your services back is to pay the outstanding bill in full and to set up your payment method again.

[Daniel0210]

@Zoeyb101 

Sky won't / can't contact you based on your post. Firstly because your services are restricted and secondly because your Community username isn't linked to any Sky accounts you may have, so no one knows who you are anyway.

Sky won’t reinstate restricted services until the arrears have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Service restrictions are because of a missed payment, they are automatically applied and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/