Payment extension

[Wesl]

So my sky TV has rocked to like 140 this month I can't afford it till the end of the month or next month can I get a payment extension

[GD1]

@Wesl  No, Sky don't offer payment extensions on subscription TV, if it's not paid your services will be restricted.

[Daniel0210]

@Wesl 
This billing process applies to all customers …

🟡 If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟡 If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice …
🔹 https://www.sky.com/help/articles/cost-of-living-support

🔹 https://www.sky.com/help/articles/support-with-financial-difficulty

🔹If you are behind with Stream or Glass payments there is further information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

🔹There's a payment holiday and it only applies to Sky Glass and Mobile subscriptions.
This link explains it and its limitations (not sim only)
https://www.sky.com/help/articles/sky-payment-holiday.

🔹And there's a loan extension, but again only for Glass or Mobile. You would have to call Sky to arrange the loan extension, you can't arrange it here or online. It only lets a loan to be extended by 12 months which therefore reduces the monthly payments.
https://www.sky.com/help/articles/sky-loan-term-extension

[TimmyBGood]

@Wesl 

If it's Sky Glass you can request a temporary pause on the loan repayment element, but not the content subscription.

https://www.sky.com/help/articles/sky-payment-holiday