Payment difficulties

[Leilou]

I am having difficulty paying my sky tv and mobile this month as my car decided to die and have had to pay an obscene amount to have it fixed. Do I need to phone sky to get them to defer my payment or will I lose my services ?

[PandJ2020]

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@Leilou wrote:
I am having difficulty paying my sky tv and mobile this month as my car decided to die and have had to pay an obscene amount to have it fixed. Do I need to phone sky to get them to defer my payment or will I lose my services ?

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The latter I'm afraid.

[caesarome]

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@Leilou wrote:
Do I need to phone sky to get them to defer my payment or will I lose my services ?

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I'm afraid there isn't much Sky will be able to do for you as they don't defer payment so the chances are your services might be restricted if this bill isn't paid and should this happen full payment will need to be made along with the setting up of your payment method before they will be restored.

[Daniel0210]

@Leilou 
If your services are not yet restricted the following process applies to everyone, regardless of any personal circumstances …

🔹If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔹If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass