Payment come out twice

[Dsmith84]

Hello my payment come out twice would I get one back

[Daniel0210]

@Dsmith84 
Sounds like you made an unnecessary manual payment. The T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

[caesarome]

@Dsmith84 

I doubt it came out twice so did you make an unnecessary manual payment and then Sky took it via your usual payment method, if so do you see a credit on your account as it is this that can be refunded and we can arrange some help for you via here if you want ?

[Dsmith84]

Yes I payed it myself and then come out my bank today as well. 

[caesarome]

---

@caesarome wrote:

@Dsmith84 

if so do you see a credit on your account as it is this that can be refunded and we can arrange some help for you via here if you want ?

---

[Dsmith84]

If someone could help me get the money back that would be great thanks

[Daniel0210]

@Dsmith84 

We need you to confirm that the overpayment is showing as a credit on your Sky account before we can escalate it.