Payment being taken twice

[Hannah188]

I want my money back I paid £30 on the 22nd of October just looked at my banking and yous have taken another payment I want my money back 

[JimM1]

@Hannah188 You need to call sky about that, nothing the Forum can do for you, open from 8am to 8pm!

[Daniel0210]

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@Hannah188 wrote:

I paid £30 on the 22nd of October just looked at my banking and yous have taken another payment 

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@Hannah188 

It seems like you've made an unnecessary manual payment. If you have a continuous payment method set up (which the T's and C's state you should have), you never need to make a manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days. We used to escalate this to the Messaging Team on here but unfortunately that process is not currently available. Either call, use Sky Assistant or perhaps use social media to initially make contact.