Paying on the 14th

[Loopy11]

My partner has had a heart attack so I'm at hospital seeing if he will get through it and need to pay my bill in the 14th

[Mark39]

@Loopy11 pdoviding you have a direct debit in place, Sky will try again 10 days later, if the payment on the due date isn't successful. 

[caesarome]

@Loopy11 

Sorry to read of your issues.

If as posted by @Mark39 has said you have a direct debit in place then you do not need to make a manual payment.

[Loopy11]

I do not have the money for my bill till the 14th due to myself having to go to the hospital visiting my partner who's just had a heart attack

[Daniel0210]

@Loopy11 
This billing process applies to all customers …

🟣If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment at this point will only go as a credit towards the following months bill).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟣If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments there is further information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[GD1]

@Loopy11  You created another thread on the Broadband broadband for the same query, you've recieved replies on this thread advising of the correct process, creating another thread isn't helpful therefore your other thread has been removed.

[Daniel0210]

@Loopy11 

Your new thread has been removed to prevent duplication of replies. The appropriate advice has already been provided above.