Paying my bill

[Pauline22]

• I'm struggling this month, my bill is 40 a month, I've only been able to pay 10

[Daniel0210]

@Pauline22 
The billing process is as follows:-

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so don’t be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[Pauline22]

Hi please don't testrict my service o paid 10 pounds will pay the other 30 at end of march it's the first time this as ever happened 

[Mark39]

It's an automated process, I'm afraid. Providing you pay by direct debit, you get a 10 grace period, if that helps.

[Daniel0210]

@Pauline22 

The process was explained to you earlier today (threads merged). The end of March will be too late I'm afraid.