Paying Twice

[MarkHeaney1]

Good Morning

i took out the new contract with you in the name of Mr M Heaney in May 2025 in the Sky shop in Bluewater, I was told the direct debit of £88 for the old contract in the name of Mrs N Heaney paid from my bank account would be cancelled, this does seem to be the case and I've been paying twice.

i trust this is in order and look forward to the cancellation of the direct debit and the refund of £88 x 6.

Best regards

Mark Heaney

[Daniel0210]

@MarkHeaney1 
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

You'll need to contact Sky and your bank. 

[MightyQuinn]

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@MarkHeaney1 wrote:

cancellation of the direct debit and the refund

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Hi @MarkHeaney1   Once you have rectified your accounts at Sky, you use your bank to enforce the direct debit guarantee.