Paramount + 1 year subscription

[stapsie+123]

I set up the account as instructed in the VIP app section in order to get a one year free subscription to paramount +. In the information it said I could cancel at any time and still get my one year subscription. So I cancelled immediately but I've now had my sub subscription cancelled after a week. 

[DaveDrizen]

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@stapsie+123 wrote:

I set up the account as instructed in the VIP app section in order to get a one year free subscription to paramount +. In the information it said I could cancel at any time and still get my one year subscription. So I cancelled immediately but I've now had my sub subscription cancelled after a week. 

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Unfortunately the information in Sky vip information for this offer is wrong. Sky involment of this vip offer is just to give you a code to put on the paramount + web site you actual paramount + subscription is with paramount+ direct as would have realise as you had to give them you payment details as part of the sign up process. It actually just a way of paramount+ getting new custome as it not available to exsisting subscribers of paramount + if they try putting the code provided by that just invalid come up on the screen. When I did the offer and the end of sign up prosess on the paramount+ web site , there was a warning on screen that canceling within or the start of 12 month promotion period would mean that your subscription will end in you case either immediately if you already had the initial 7 day free period before cancelling or as your case after the end of the 7day free period if still that period  when you cancelled and the you will lose any remaining period of the 12 month promotional period. In your case unfortunately that all of it because canceled before it  even started. As I said you contract is with paramount + direct, and it there terms and conditions that apply which this offer andone of them unfortunately though Sky information said you cancel and still get the 12 month promotional period is wrong and though may be misleading, complaining to Sky will probably have no effect as apart from giving the code this offer is no other way connected with Sky.

[stapsie+123]

The Sky T&Cs specifically state "cancel at 'any time' and continue to enjoy your paramount + for the rest of the year". This is clearly an error and at odds with what Paramount are saying. You would have thought both parties would have had to sign up to the T&Cs as it is a joint offer. I followed the T&Cs to the letter so believe Sky should consequently rectify this for me and reinstate my 1 year contract. 

[caesarome]

@stapsie+123 

If you have spoken to Sky and got no where then the next step will be to put in a complaint:

https://www.sky.com/help/complaints

[DaveDrizen]

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@stapsie+123 wrote:

The Sky T&Cs specifically state "cancel at 'any time' and continue to enjoy your paramount + for the rest of the year". This is clearly an error and at odds with what Paramount are saying. You would have thought both parties would have had to sign up to the T&Cs as it is a joint offer. I followed the T&Cs to the letter so believe Sky should consequently rectify this for me and reinstate my 1 year contract. 

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You are not the first to fall fowl of Sky wrong information  and may be you putting a complaint  Sky might rectify the wrong information on there vip offer page. but unfortunately that all it will probably do because as I said in  my earlier post  it not  actually a joint offer because other Sky issuing with the code, the actual promotion has nothing to do with Sky and and it  just a  Paramount offer to get new custom  with them direct  and such paramount + T&C s rule the this promotion and unfortunately Skys T&C  on vip web page mean nothing. As I also previously said when do go though the set up process on the Paramount web site a  small message dose pop up towards the end of set up process, warning the subscriber that if they cancel or even just upgrade to different  tier, during the promotion period cancellation take place immediately in the event of cancelation  or the upgrade  takes place  or at the end of initial 7 day period and but in both instances, the rest of free promotion period is lossed, therefore Paramount + position is made clear on the matter and is covered

However you can always try one last shot and get on to paramount +  and either tell them of Sky miss information or just say  you cancelled in error and see if they would reinstate you subscription and promotion period.