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Discussion topic: Paid my sky bill but not reconnected

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This message was authored by Sam19908 This message was authored by: Sam19908

Paid my sky bill but not reconnected

How long does it take to be reconnected to WiFi after paying the bill

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Paid my sky bill but not reconnected

Posted by a Superuser, not a Sky employee. Find out more

@Sam19908 

Presuming it was restricted due to a missed payment Sky won’t reinstate them until you’ve paid what (Sky believe) is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well.

 

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Sam19908
Topic Author
This message was authored by Sam19908 This message was authored by: Sam19908

Re: Paid my sky bill but not reconnected

I have paid in full this morning 

This message was authored by Mark39 This message was authored by: Mark39

Re: Paid my sky bill but not reconnected

Posted by a Superuser, not a Sky employee. Find out more

...and did you re-setup your monthly payment?

Sam19908
Topic Author
This message was authored by Sam19908 This message was authored by: Sam19908

Re: Paid my sky bill but not reconnected

Yea I have

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Paid my sky bill but not reconnected

Posted by a Superuser, not a Sky employee. Find out more

@Sam19908 

Then it's just a waiting game until you're reconnected. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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