Paid my billl but no internet

[Kathleen72]

Paid my bill but not connect yet 

[caesarome]

@Kathleen72 

If you were late paying this bill then you also need to setup your payment method again so once you have done this you are waiting for the banks to clear the payment you made and when they happens your broadband should be restored.

[Daniel0210]

@Kathleen72 
Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears). If this is part of a credit agreement purchase (mobile or Sky Glass for example) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[Daniel0210]

@Kathleen72 

Your two duplicate threads have been removed. You've already had replies to this thread.