Paid my bill twice

[CThomas88]

I had to change my payment date just before Christmas due to my TV and Broadband coming out of my bank a few days apart, so to keep track I swapped the billing date of my Sky TV to match my Broadband payment date.

Jump to today, my Sky TV bill has been taken for a second time after me paying it on the 27th Dec and my account is now in credit but that money was required for something else.

Is there anything I can do to get the money back or is it just stuck in my Sky account now?

[Daniel0210 · Accepted solution]

@CThomas88 

You obviously paid it manually to near to the planned payment date. Your post has been escalated to Sky and the Messaging Team may contact you later. They will hopefully be able to arrange a refund to be made within 3-5 working days.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @CThomas88 to chat.

[HannahAstley]

Am I able to get my money back for a bill that has been paid twice? I don't want to be in credit, I need the money back! How do I go about that?

[Daniel0210]

@HannahAstley 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

[HannahAstley]

Yes please I would rather have it refunded and my next bill isn't for another few weeks and I need the money! I didn't realise it would come out twice and would rather have the money refunded rather than a credit!

[caesarome]

To confirm, you do now see a credit ?

[HannahAstley]

Yes I do

[Daniel0210]

@HannahAstley 
I’ve escalated your post to Sky and the Messaging Team should contact you tomorrow.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[HannahAstley]

Will I be notified when they send a message? 
thank you.

[Daniel0210]

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@HannahAstley wrote:

Will I be notified when they send a message? 

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@HannahAstley 

As above ~
You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

[caesarome]

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@HannahAstley wrote:

Will I be notified when they send a message? 
thank you.

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You can do if you want via your settings page here @HannahAstley :

https://helpforum.sky.com/t5/user/myprofilepage/tab/user-preferences:private-messenger

So you can have an email sent if you want.

[HannahAstley]

I mean will I get an email saying I have a reply on here like I have done when you have replied? Or not?

[caesarome]

You will @HannahAstley as someone from the messaging team will post on here tomorrow when they have sent the chat invite to you.

[HannahAstley]

Yeah I already have it set up so I get an email when someone replies I just wasn't sure whether I'd get one when the messaging team send a message! I just don't want to miss it!