Paid my bill and still not been connected been in hospital so not even used it no internet connecti

[Duff1955]

Paid bill after getting out of hospital fir a few months and still not connected to the internet what running slow since instoled

[Daniel0210]

@Duff1955 

Sorry to hear of your hospital admission. Are you saying your services are restricted due to missed payments? 

Before Sky reinstate your services you will have to pay what you still owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well. Any calls to Sky will usually just direct you to make a payment.

If you can’t pay it all in one go you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant (it also takes longer at a weekend when banks are closed).