Paid last month

[Riley13]

I paid for my broadband for this month the month before it's normally 31 pound but I paid 62 pound to pay for this month but it tried taking money from my account but it still says I haven't paid for it. When I paid for 2 months. I don't know what to do.

[caesarome · Accepted solution]

@Riley13 

If you have then as you have a direct debit or card payment set up you should never need to make a manual payment as you have done. What should happen is a credit should appear on your account for the amount you have overpaid and this will be used to pay your next bill so on that bill no money will be taken from your account.

You can also have this credit refunded if you want as we can alert Skys' messaging team to your post so let us know if you see a credit and if you would like this done.

[Riley13]

Yes thank you I was just worried that I paid for it twice lol like I do have a direct debit setup for it but I paid last time for this months payment but I'm guessing it was just my direct debit doing it not sky 

[caesarome]

A direct debit is taken directly by Sky so you do not need to make any payments as you have been doing.

If you see a credit on your account are you going to leave it so it pays your next bill or do you want it refunded ?

[Riley13]

Just going to leave it incase I get into a sticky situation but also thanks for your help much appreciated 🙂