Discussion topic: Paid but error
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Message posted on 30 Jun 2024 09:05 PM
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Paid but error
Hello, I made a payment of over £117 as it was overdue. The app encountered a error but the money was still taken from the bank account, and is still showing as overdue and not paid, anyone else encountered this?? What can I do? Really need the tv back on
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Message posted on 30 Jun 2024 09:30 PM
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Re: Paid but error
When did you make the payment?
Payments won't be processed over a weekend, so if paid yesterday or today the earliest it would be processed .
You will also need to setup a new continuous payment method on your account, as usually when services are restricted the current payment method is removed.
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Message posted on 30 Jun 2024 09:34 PM
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Re: Paid but error
Due to payments not being processed at weekends the chances are the app will update tomorrow to show that you have paid it.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 30 Jun 2024 09:52 PM
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Re: Paid but error
Thanks for your reply. I made the payment today and it said "error" "you've not been charged" but I have been charged.
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