Discussion topic: Paid but error

This message was authored by: Daddypigv1 · ‎30 Jun 2024

Hello, I made a payment of over £117 as it was overdue. The app encountered a error but the money was still taken from the bank account, and is still showing as overdue and not paid, anyone else encountered this?? What can I do? Really need the tv back on

This message was authored by: MarkGoldsmith · ‎30 Jun 2024

When did you make the payment?

Payments won't be processed over a weekend, so if paid yesterday or today the earliest it would be processed .

You will also need to setup a new continuous payment method on your account, as usually when services are restricted the current payment method is removed.

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This message was authored by: caesarome · ‎30 Jun 2024

Due to payments not being processed at weekends the chances are the app will update tomorrow to show that you have paid it.

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This message was authored by: Daddypigv1 · ‎30 Jun 2024

Thanks for your reply. I made the payment today and it said "error" "you've not been charged" but I have been charged.

Discussion topic: Paid but error

Paid but error

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