Paid bill manually and bill gone out again

[abbier2reeves]

 hi, 

so I paid my first bill manually, and it appears to have gone out again on the 11th. I manually paid it due to not setting up a direct debit. Does this mean that this is money I owe or am i in credit with sky? And if I am in credit, will this go towards next months payment? 
Next months payment is showing -2.71 on the estimated total. 

[Daniel0210 · Accepted solution]

@abbier2reeves 
A credit should appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.