Discussion topic: Package
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Message posted on 03 Apr 2026 11:32 AM
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Package
Is it possible to change your package via the app or online?
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Message posted on 03 Apr 2026 11:36 AM
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Re: Package
@Bicmuk
I presume you are referring to TV subscriptions here?
To remove part of your TV package you need to contact Sky giving 31 days notice. If you have 'in contract' discounts you may not be able to remove them because the discounts were provided on the understanding you’d be paying for the full period. Also make sure cancellation of a certain add-on doesn’t cancel another part of a discount.
You may be able to remove it via this link which includes a message option (usually available between 9am & 7.30pm) or by calling using the number that should appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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