Package

[broughtont]

Need to talk to someone to discuss package I am not in contract at the moment. Current bill due March 1st not paid 

[daveNOS]

@broughtont If you want to speak to someone you will have to call customer service.

[caesarome]

There are a few ways to contact Sky about this including using a messaging service as you can see via the Contact Us button under Downgrade here:

https://www.sky.com/help/articles/change-your-package-2

[Daniel0210]

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@broughtont wrote:
Current bill due March 1st not paid 

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@broughtont 
Contact Sky asap. The normal procedure is if you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later. Don’t necessarily be tempted to make a manual payment at this point as you may end up paying twice. If that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have 2/3 days before they restrict your services.

If you have a Continuous Card payment method set up, once the payment fails you apparently don’t have the luxury of that second attempt. Sky send the text/email notification about the failed payment and you usually have about 2/3 days before being restricted.

This is all an automated process and from what we’ve been told Sky Customer Service agents can’t stop it even if you’re told otherwise.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically but not necessarily instantly.

[PandJ2020 · Accepted solution]

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@broughtont wrote:

Need to talk to someone to discuss package I am not in contract at the moment. Current bill due March 1st not paid 

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However, you are still bound by contract which means you have to pay.

The term 'in contract' refers to discounts.  You have to keep paying until you give notice to leave.

[broughtont]

How do I give notice to leave or change package when I ring I'm put onto and automatic number which wants my bank details only

[PandJ2020]

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@broughtont wrote:

How do I give notice to leave or change package when I ring I'm put onto and automatic number which wants my bank details only

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Give them the details, pay and then discuss with them.  You have to give 31 days notice to leave and have to continue paying.