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Discussion topic: Package/Cancellation confusion

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This message was authored by: Arty1

Package/Cancellation confusion

My current tv package is due to run out in 3 weeks. I have phoned about reducing  , offered a new price but still too high even after asking them to remove channels. 

Do I still need to give 31 days notice to cancel  all of tv even though techinally my contract runs out in 3 weeks? (feeling a bit confused !)

I also asked what the price would be with just essentials but was told I cant recieve any sky channels if I do this? Is Atlantic still not included ? so was not even given a price for just essentials.

At the point of cancelling now anyway as fed up with paying too much for stuff we now dont watch.

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This message was authored by: PandJ2020

Re: Package/Cancellation confusion

Posted by a Superuser, not a Sky employee. Find out more

@Arty1 wrote:

Do I still need to give 31 days notice to cancel  all of tv even though techinally my contract runs out in 3 weeks? (feeling a bit confused !)

 


YES.  It's only your minimum term discounts that expire, not your contract.

 

If they are expiring in 3 weeks time then you'll be paying around 1 week at list price.

 


I also asked what the price would be with just essentials but was told I cant recieve any sky channels if I do this? Is Atlantic still not included ? so was not even given a price for just essentials.

 


Q Essentials is free-to-air channels only.  It retails at £15pm.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: TimmyBGood

Re: Package/Cancellation confusion

Posted by a Superuser, not a Sky employee. Find out more

@Arty1 wrote:

 

I also asked what the price would be with just essentials but was told I cant recieve any sky channels if I do this? Is Atlantic still not included ? so was not even given a price for just essentials.


'Essential TV' on Sky Stream has Sky Atlantic, Netflix Standard with Adverts and Discovery+  Basic.

 

'Television Essentials' on Sky Q is just the free to air broadcast television channels with recording and playback, plus the option for app access using additional external subscriptions.

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