PH03

[PH03]

I spoke you sky agent yesterday and asked if my payment could be deferred until 14th July when I get my disability pension, I was told yes after he went off to ask someone but today its suspended.

[Daniel0210]

@PH03 

You were misinformed I'm afraid. Agents can't authorise that.

Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[caesarome]

@PH03 

Unfortunately what you was told by whoever you spoke to is incorrect as you have discovered because if a bill hasn't been paid for whatever reason then the services will be restricted until you do pay it and setup your payment method again. This applies to use all as Sky does not allow people to have access to their services when a bill hasn't been paid I'm afraid.