Discussion topic: Owed money
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Message posted on 19 Aug 2025 06:44 AM
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Owed money
I cancelled contract with sky broadband. They took payment for next month and now shows as credit for future bills. I thought this would be paid back to me but still hasn't 8 weeks after contract was stopped. How do I get money back?
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Message posted on 19 Aug 2025 07:09 AM
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Re: Owed money
It is apparently taking longer than the usual 6 week timeframe.
We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off but should be available again during this coming week. You can perhaps contact Sky by other means; through social media, Sky Assistant or by calling in. .
Alternatively post back on this thread later this week and we may be able to help you further.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 16 Oct 2025 10:09 PM
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Re: Owed money
Hi,
I have still not received money owed. Account says -42.99. This is now 3 nearly 4 months since I shut account.
Message posted on 16 Oct 2025 10:15 PM
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Re: Owed money
We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:
You can also contact Sky via social media:
https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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