Owed money but online chat bot not helping

[Mj52]

I've tried to contact Sky customer services using the online chat assistant. Unfortunately I go around and around as the bot hasn't been programmed to pass to a human if it cant answer the question. 

I am owed money by sky, but i dont have a landline so to call them costs me money. I hoped I could sort online or via email but no luck. Any advice?

[Mark39]

Is your Sky account in credit?

If so, as an alternstive to calling. there are other contact options here: https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295

[PandJ2020]

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@Mj52 wrote:

... to call them costs me money.

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It's an 03 number that is included in many mobile contract plans.  (Unless you have a PAYG)