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Discussion topic: Overpaid my last 3 bills

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This message was authored by Tanya88 This message was authored by: Tanya88

Overpaid my last 3 bills

My contract expired on 10th October. My direct debit payment was £38 per month. August you charged me £50.39, on September £63.33 and October £66.59???? Why? I want to give me back all my overpaid bill please. Thank you 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Overpaid my last 3 bills

Posted by a Superuser, not a Sky employee. Find out more

@Tanya88 

Your contract doesn't expire until you physically cancel it. Your discounts expire so what you've recently paid is the full undiscounted price so there's nothing to reimburse.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Overpaid my last 3 bills

Posted by a Superuser, not a Sky employee. Find out more

@Tanya88 

Your contract doesn't expire until you physically cancel it. Your discounts expire so what you've recently paid is the full undiscounted price so there's nothing to reimburse.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Overpaid my last 3 bills

Posted by a Superuser, not a Sky employee. Find out more

@Tanya88 wrote:

My contract expired on 10th October.


Did you give the required 31 days notice to cancel because if you didn't then you are being billed as normal and will continue to be so until the day your services are cancelled and that requires 31 days notice or TV and 14 days for Broadband/Talk.

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