Overcharged

[Darkknight...]

So i had a £60 outstanding bill but sky took £120 which is my direct debit.  And the remaining £60 is going towards my next bill.  I am so **bleep** off. Being a platinum customer gets you nothing. My monthly bills are £120 so I paid half early thinking they would only take £60 but the stupid system too the whole direct debit.  I am going to be cancelling sky and my contracts. And I want my refund. 

[Daniel0210]

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@Darkknight... wrote:

My monthly bills are £120 so I paid half early thinking they would only take £60 but the stupid system too the whole direct debit.  

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@Darkknight... 
The £60 manual payment was unnecessary and was the cause of this. The T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

Alternatively once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.