Overcharged

[MightyQuinn]

Hi @Sammy97   It sounds like you didn't read the terms and conditions (then again, who does). If you haven't got money for food, then have a look at this Sky Article.

[Sammy97]

It is not possible to contact sky which is why i'm so frustratred. You call and it says please use our website and disconnects.

[Daniel0210]

@Sammy97 

Thousands of customers get through every day.

These are the current methods for contacting Sky. Some methods will be more appropriate than others depending on the reason for contact……

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[Sammy97]

Well till now making manual payments has never been a problem so I'm not sure why this month they automatically charged me later in the month when I have already paid, ( and you've added nothing to the discussion as this has already been said multiple times)

[Sammy97]

Literally impossible I've tried several times to get through. I call, it gives you a list of options, when I say its to do with billing they say visit sky online to deal with this inquiry and then disconnect

[Daniel0210]

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@Sammy97 wrote:

(and you've added nothing to the discussion as this has already been said multiple times)

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@Sammy97 

You've posted on here seeking advice and that's what all the replies have provided. It's entirety up to you whether you take it. 

Incidently, if you tag the user you're replying to like @Sammy97 it makes the thread easier to follow. 

[MightyQuinn]

Hi @Sammy97   Try not engaging with the bot prompts, stay silent.

[Sammy97]

@Daniel0210 wasn't talking to you daniel I meant the other respondent

[Sammy97]

@MightyQuinn I tried that but it it then disconnects after a while 😞

[Daniel0210]

@Sammy97 

To repeat part of my earlier post

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent. 

[Sammy97]

@Daniel0210 I've tried saying nothing but it disconnects after a while

[Daniel0210]

@Sammy97 

Try one of the other methods of contact. 

[Sammy97]

I have, I tried the online chatbot and twitter as a last resort