Discussion topic: Overcharged

This message was authored by: Bineeta · ‎01 Jan 2024

I got an email to say "you'll start paying £39.50 a month by 6 February 2024 instead of £29.00." Why have I been charged £34.42 on 28.12.2023? Please explain and refund me immediately the difference.

This message was authored by: MarkGoldsmith · ‎01 Jan 2024

Also do you have any discounts expiring? As that would also explain prices increases.

it's easy to see what is going on by looking at the past, current and future bills as list price and discounts are clearly shown.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by: PandJ2020 · ‎01 Jan 2024

@Bineeta wrote:
Please explain and refund me immediately the difference.

We're other customers here and can't see your bills.

Have you looked at your bills, they are fully itemised. (Remember Sky has prorata month in advance charging scheme)

I am just another Sky customer and my views are my own

This message was authored by: MarkGoldsmith · ‎01 Jan 2024

Also do you have any discounts expiring? As that would also explain prices increases.

it's easy to see what is going on by looking at the past, current and future bills as list price and discounts are clearly shown.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

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This message was authored by: caesarome · ‎01 Jan 2024

@Bineeta

It could well be that your discount is expiring midway through your billing period so your bill on the 28th December is going up to £34.42 as a partial increase and the next month will see the full increase to £39.50.

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Discussion topic: Overcharged

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