Overcharged

[Kc02]

Hi I have raised a complaint due to you guys trying to charge me 3 months worth of sky streaming tv bill in one month.  can I please have an update as soon as possible to what is going on. I have bank statements ready and waiting if needed to show proof of no disputed being put through the bank. You are trying to charge me for 3 months worth of sky streaming bill in one month. It is unacceptable and not correct. I have been a loyal for a couple years now and was actually hoping to get another tv through you guys until this has happened and I have basically been accused of lying and told I am  disputing things with my bank and getting money bank when I have proof I have never done this the only refund I have ever received was of £34 and that was what you guys processed through. Can someone contact me asap to get this sorted please 

[Daniel0210]

Hi @Kc02 
If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.

No one from Sky will contact you as a result of posting on here. Any Sky account/s you may have are not linked to your Community Forum username so no one knows who you are. You need to instigate contact.

Sky will aim to resolve a complaint in 10 days but really they have up to 6 weeks to resolve it or you can then request a deadlock letter potentially allowing you to take it further.

Also see this link

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

[caesarome]

@Kc02 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[MightyQuinn]

Hi @Kc02   Did you raise your complaint in writing? https://www.sky.com/help/articles/how-to-make-a-complaint

[Danz994]

Good afternoon @caesarome Thanks for making us aware of this. I'll send @Kc02 an invite now and we can take a closer look into this. Thanks, Danielle