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Discussion topic: Overcharged

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Avatar for Monteverdi3
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This message was authored by: Monteverdi3

Message posted on ‎19 Sep 2025 10:50 AM

Overcharged

Hi, I've been overcharged despite having an email that clearly shows I've agreed to a new contract

 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎19 Sep 2025 10:52 AM

Re: Overcharged

Posted by a Superuser, not a Sky employee. Find out more

@Monteverdi3 

Over charged how? Does that bill cover month than the normal months duration? 

This is a customer led discussion forum where Sky customers are here to try to help other customers. You aren’t speaking to Sky Customer Services here.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎19 Sep 2025 11:31 AM

Re: Overcharged

Posted by a Superuser, not a Sky employee. Find out more

@Monteverdi3 note that if your bill had already been generated (two weeks before payment date) before you agreed your new contract, it wouldn't have been updated with the new details. Any overpayment will be refunded in your next bill.

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