Sky submitted three recurring Direct Debit withdrawals on my account, despite only two being authorised by me. This additional Direct Debit continued for over 16 months, resulting in over €500 in disputed charges.
When I raised this issue with Sky, they cancelled the payment method associated with my account but did not provide a billing audit or explanation for how the additional Direct Debit was created or processed.
Despite becoming aware of the issue and cancelling the payment method, Sky refused to refund the disputed amount.
As a result of Sky’s refusal to refund the disputed amount or provide a billing audit, I am now required to pursue the matter through ComReg, a process that has been lengthy and stressful and has caused additional and unnecessary personal strain.
Why does this company refuse refunds for overcharing? Just pay us back
