Discussion topic: Overcharged and double charged for same period

This message was authored by: godsfeet · ‎22 Sep 2024

Was with sky broadband for 12 months up to Aug 24 at 500mbps for €30pm. tried to leave but eventually made an offer I couldn't refuse!! 1gbps for €35pm so we took it.

First bill was a bit much but it made a bit of sense.

Second bill, they've overcharged, did not apply the discount and charged for the same period as the first bill!!

Anyone with similar issues and how to fix? I had numerous problems with Sky when I moved house with phone calls and texts, I'm hoping this msg board is better and with real humans. TIA!

This message was authored by: caesarome · ‎22 Sep 2024

When the contact centre opens again in Ireland I would suggest giving them a call about this as it will need looking into.

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Discussion topic: Overcharged and double charged for same period

Overcharged and double charged for same period

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