Overcharge

[Sofia14]

Hi,

I’ve been charged twice for my Sky bill this month: once via my Revolut (manual payment) and again from my bank  account, this month .

Can you confirm if I have an active Direct Debit, and refund the extra £25 taken and from which bank account (cause I have two)? Cause right know I am in overdraft as well for this mistake 

Thank you.

[Daniel0210]

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@Sofia14 wrote:

Can you confirm if I have an active Direct Debit, 

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@Sofia14 
We are customers and this is a customer ➡️ customer discussion forum where we try to help other Sky customers. I’m afraid you aren’t communicating with Sky by posting on here.

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.

[caesarome · Accepted solution]

@Sofia14 

Sky have taken the payment from you via your direct debit that you have set up as they will do this each month. You have made the mistake of making this manual payment which you do not need to do so if you see that this has gone on as a credit you will have to contact them about getting it refunded. The alternative is to leave it as it will be used to pay your next bill.