Over charging

[VersaceAli001]

Hi I just wanted to Jo why you charging me£82 or £83 for last month what's the reason behind this This aren't a business account you think you can charge me more money when it suits you this has happened before to

[caesarome]

@VersaceAli001 

You are not talking to Sky as this is a place where customers help each other so while you haven't said what you usually pay this might help to explain it:

https://www.sky.com/help/articles/been-overcharged

It could be the minimum term on your package has come to and end so the discount you had has now finished. When you took this out you would have been told how long it was going to last for so now is the time to call Sky to see if they will offer you a further discount for the next 12/18 months if you agree to a new contract.

If you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number. Or under "Need more help ?" at the bottom this page is the number to call:

https://www.sky.com/help

Just ignore the messages at the start of the call and remain on the line for as long as you can and don't hang up when asked to do so.

[Mark39]

Your bill will show you what you've been charged for. We're customers here.

[Ryan+H]

Have you checked the bill? Has a discount dropped off? Are you out of commitment?

You should probably compare bills to see what is going on. 

[VersaceAli001]

I'm still in contract all I did was move home I moved sky broadband and skynto.my my new house

[caesarome]

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@VersaceAli001 wrote:
I'm still in contract all I did was move home I moved sky broadband and skynto.my my new house

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In that case what has changed from your last bill to your latest one, you can see this here:

https://www.sky.com/manage/bill/

[VersaceAli001]

What's that bill £82.23 should be £73.00

[caesarome]

So as I said, what is different on the £73.00 bill to the £82.23 bill ?

[VersaceAli001]

I'm asking you why I'm being charged £9.23 extra on the bill

[Ryan+H]

You're not speaking to Sky employees, we are customers of Sky

This is why we are asking you if you've checked the bills to see why you're being charged more...

[Mark39]

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@VersaceAli001 wrote:
I'm asking you why I'm being charged £9.23 extra on the bill

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And we've told you we're customers and can't see your account. But you can compare your bill with a previous to see what's different.